Seller Policy

Listing responsibly

Every listing must accurately describe the item or service, including its condition, price, and category. Misleading listings, including a category mismatch to avoid fees or gain visibility, may be removed.

Getting paid

Once a buyer confirms delivery, your payout is released — minus the applicable seller commission, which is shown before you accept an offer. Payouts are sent to the payout profile you set up and verify in the app.

Delivery

You're responsible for delivering the item as described and within the timeframe agreed with the buyer. Where a delivery partner is used, keep the order's delivery status updated in the app so the buyer — and our team, if a dispute arises — can see progress.

Disputes

If a buyer raises a dispute, respond promptly with any relevant information. Our team reviews both sides before deciding whether your payout is released or the buyer is refunded.

Account standing

Repeated disputes decided against you, prohibited listings, or reports from buyers can lead to a suspended account. See our Prohibited Items policy for what can't be listed.

Optional visibility features

Add-ons and seller plans that boost a listing's visibility are optional and purchased separately in the app — see selling on Kɔ Circle for current pricing.